With SUCH, you can answer using the SUCH web app or in Telegram.

Support bots can send user messages to you or to your support group.

Here’s how to reply in the bot chat or in the support group chat.

Without a support group

If you don’t have a support group, the bot will forward your users’ messages, directly to you.

You can reply to these messages in your bot’s chat.

Here's how:

1. Press and hold or right-click the user's message in your bot’s chat.
2. Click "Reply" and write your answer.

2. Now send the message like in any other chat.

With a support group

If you have a support group, the bot sends user messages to the group chat, where you or your agents can reply.

To reply:

1. Press and hold or right-click the user's message in the group chat.
2. Click "Reply" and write your answer.

2. Now send the message like in any other chat.

Replying in Telegram, you can send:

• Stickers
• Emojis
• Files
• Audio
• Video
• Image
• Location
• Custom commands